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All defective or damaged rugs may be returned to us at our expense.
All "courtesy" returns - (rugs returned per the customer's request)
for any reason other than above, must be returned unused within 48 hours
of receipt. After inspection, we will refund the full purchase
price, including any tax, but excluding all shipping costs in both
directions.
Please note there will be a 15% restocking fee on all rugs except Wild
Side, Birdjan, and Expressions.
Our discount pricing leaves us no alternative, and we appreciate your understanding.
If you wish to speak with our customer service department,
please call
800-694-8003 |